Free Frugi Tote Bag with orders over £25.. (Whilst stock lasts).
Free Frugi Tote Bag with orders over £25.. (Whilst stock lasts).
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Customer Service

Shipping & Delivery

We aim to ship all orders within 48 hours.

Standard delivery time is 4 - 6 days to the UK mainland

Overseas deliveries will take longer depending on the address and country.

Privacy & Security

Please see our Privacy Policy page for all details.

Returns & Replacements

It is FREE to return or exchange items. We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below.  We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Exchanges can only be accepted for the same item(s) in a size, subject to availability and will only be made once we have received the returned item(s) and have processed any additional payment which might be required.

Faulty Goods

The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

 

How To Return An Item

1) Email our customer care team at info@picklesandlillies.co.uk with your order number & reasons for returning your purchase. Please note that your email must be sent within 28 days of receiving the item(s).  2) Our customer care team will issue you with a Return form. Parcels returned by post are returned at your own cost. 3) Wrap the item securely (you do not have to return item(s) with the packaging they came in), making sure your completed Return form is inside. 4) Post the item at your local post office – we strongly recommend that you request proof of postage for your records.

Receiving A Refund

Refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by Pickles & Lillies.  The refund will be credited to the original purchaser's credit card.

Duties On Returns

We will refund you any additional custom duties and taxes proportional to the cost of items returned. All relating paperwork must be supplied to Pickles & Lillies in order for your duties refund to be processed.

Cancelling Your Order

You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the items(s) or within 7 working days of receipt of the item(s) by following our returns process.

How To Cancel Your Order

Please notify our Customer Care Team in writing by emailing info@picklesandlillies.co.uk . Upon receipt of your email, a confirmation email will be sent to you. In the instance where your order has already been delivered to you, instructions on how to make the return will be issued. Please note that Pickles & Lillies reserve the right to refuse unsolicited order returns.

 

Viewing Orders

If you are a registered customer you can view your orders online. Please go to our Track My Order page and log in.

 

If you are not a registered customer please contact us on 07939061102 or email info@picklesandlillies.co.uk

 

Updating Account Information

Opt-In and Opt-Out Provision

At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. It is not the Company's current policy to share its customers' personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database, you can do so by sending an e-mail to info@picklesandlillies.co.uk or by writing to us at: PICKLES AND LILLIES LTD, 2 Broad Street, Boxford. Suffolk CO10 5DX. United Kingdom

How you can access and, if necessary, change your personal information maintained by Pickles & Lillies

If for any reason you are concerned that the personal information maintained by Pickles & Lillies  is not correct, please visit the web site and, after logging into the site using the "Log In" menu on the home page; your personal information will be made available for review and change in the "My Account" section. Only you, and/or upon request from you, the Customer Care department can access your personal data from the website using your password and User ID. Information may be changed online within My Details, & Shipping Details, If you prefer to contact us by e-mail at info@picklesandlillies.co.uk, we will amend your personal details.

Safeguarding your personally identifiable information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to ask questions or file complaints

If you require further information about our Privacy Policy, please go to the help section of the web site where frequently asked questions (FAQ's) are answered, if you require more information please go to the Contact Us section of the web site and send us an email.  If you wish to talk to a Pickles & Lillies customer care representative please call 07939061102.

Your consent

By visiting www.picklesandlillies.co.uk you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

 

Shipping & Delivery

 

We aim to ship all orders within 48 hours.

Standard delivery time is 4 - 6 days to the UK mainland

Overseas deliveries will take longer depending on the address and country.

 

Privacy & Security

 

Please see our Privacy Policy page for all details.

 

Returns & Replacements

 

It is FREE to return or exchange items. We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below.  We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Exchanges can only be accepted for the same item(s) in a size, subject to availability and will only be made once we have received the returned item(s) and have processed any additional payment which might be required.

 

Faulty Goods

 

The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

 

How To Return An Item

1) Email our customer care team at info@picklesandlillies.co.uk with your order number & reasons for returning your purchase. Please note that your email must be sent within 28 days of receiving the item(s).  2) Our customer care team will issue you with a Return form. Parcels returned by post are returned at your own cost. 3) Wrap the item securely (you do not have to return item(s) with the packaging they came in), making sure your completed Return form is inside. 4) Post the item at your local post office – we strongly recommend that you request proof of postage for your records.

Receiving A Refund

Refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by Pickles & Lillies.  The refund will be credited to the original purchaser's credit card.

Duties On Returns

We will refund you any additional custom duties and taxes proportional to the cost of items returned. All relating paperwork must be supplied to Pickles & Lillies in order for your duties refund to be processed.

Cancelling Your Order

You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the items(s) or within 7 working days of receipt of the item(s) by following our returns process.

How To Cancel Your Order

Please notify our Customer Care Team in writing by emailing info@picklesandlillies.co.uk . Upon receipt of your email, a confirmation email will be sent to you. In the instance where your order has already been delivered to you, instructions on how to make the return will be issued. Please note that Pickles & Lillies reserve the right to refuse unsolicited order returns.

 

Viewing Orders

If you are a registered customer you can view your orders online. Please go to our Track My Order page and log in.

 

If you are not a registered customer please contact us on 07939061102 or email info@picklesandlillies.co.uk

Updating Account Information

Opt-In and Opt-Out Provision

At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. It is not the Company's current policy to share its customers' personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database, you can do so by sending an e-mail to info@picklesandlillies.co.uk or by writing to us at: PICKLES AND LILLIES LTD, 2 Broad Street, Boxford. Suffolk CO10 5DX. United Kingdom

How you can access and, if necessary, change your personal information maintained by Pickles & Lillies

If for any reason you are concerned that the personal information maintained by Pickles & Lillies  is not correct, please visit the web site and, after logging into the site using the "Log In" menu on the home page; your personal information will be made available for review and change in the "My Account" section. Only you, and/or upon request from you, the Customer Care department can access your personal data from the website using your password and User ID. Information may be changed online within My Details, & Shipping Details, If you prefer to contact us by e-mail at info@picklesandlillies.co.uk, we will amend your personal details.

Safeguarding your personally identifiable information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to ask questions or file complaints

If you require further information about our Privacy Policy, please go to the help section of the web site where frequently asked questions (FAQ's) are answered, if you require more information please go to the Contact Us section of the web site and send us an email.  If you wish to talk to a Pickles & Lillies customer care representative please call 07939061102.

Your consent

By visiting www.picklesandlillies.co.uk you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.